Privacy Policy

Transpport Lynk Private Limited (“we”, “us”, “Transpport”) operates the Transpport mobile application — a technology-based logistics and last-mile delivery platform connecting customers with independent rider/driver-partners across India.

We are committed to protecting the personal information of our customers, riders, and all other users of the platform. This Privacy Policy explains what data we collect, why we collect it, how we use and share it, and your rights in relation to your data.

This Policy applies to all users of the Transpport App, including customers and rider/driver-partners. By using the App, you accept the practices described in this Policy.

2.1 From Customers

• Full name and mobile phone number (mandatory for OTP-based registration)
• Email address (if provided)
• Pickup and drop-off location details (current and past addresses)
• Live GPS location data while the App is in use or running in the background (with your permission)
• Booking history and transaction records
• Device information: device model, operating system, App version, IP address, and app usage analytics
• Payment-related data (transaction reference numbers only; full card or bank details are not stored by us)

2.2 From Rider / Driver-Partners

• Full name, mobile number, email address, date of birth
• Government-issued identity documents (Aadhaar, PAN, driving licence)
• Vehicle registration certificate, permit, and insurance documents
• Bank account or UPI details for payout processing
• Live GPS location data while on duty on the platform
• Profile photograph
• KYC verification records and onboarding documents

2.3 Automatically Collected Data

• App usage logs, error logs, and crash reports
• Cookies or similar technologies for app performance and session management
• Aggregated, anonymised analytics data

We use your data for the following purposes:

• To create and verify your account via OTP
• To facilitate bookings and match customers with available nearby riders
• To process payments and manage payouts to rider-partners
• To provide real-time tracking of your booking
• To improve the App's performance, features, and user experience
• To send service updates, booking confirmations, and transactional communications via SMS or in-app notifications
• To comply with applicable Indian laws and respond to lawful requests from authorities
• To detect fraud, abuse, and security incidents
• To verify rider identity and document authenticity during onboarding

We may share your data with:

• Riders/driver-partners: Customers' pickup location and first name are shared to facilitate the booking.
• Customers: Rider name, vehicle details, and live location are shared for tracking purposes.
• Payment gateway partners: Transaction data necessary to process payments securely.
• Cloud service and technology providers: Required for App hosting, data storage, and analytics.
• KYC/verification service providers: For rider onboarding and document verification.
• Law enforcement and government agencies: Where required by applicable Indian law, court order, or lawful authority.
• Business successors: In the event of a merger, acquisition, or restructuring of the company, subject to applicable data protection obligations.

The App requires access to your device's GPS/location to provide core service features — matching riders with nearby customers, real-time booking tracking, and pricing estimation.

You may adjust location permissions at any time in your device settings. Disabling location access may prevent certain App features from functioning correctly.

For rider/driver-partners, location data is collected while you are active on the platform. This data may also be used for trip verification, dispute resolution, and operational analytics.

We retain your personal data for as long as your account is active and as required by applicable Indian laws. Booking records and financial transaction data are retained for a minimum of 7 years in accordance with financial record-keeping requirements under Indian law.

You may request deletion of your account and associated data at any time from within the App settings, subject to mandatory legal retention obligations.

We implement reasonable technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include encrypted data transmission, access controls, and secure data storage practices.

Despite these measures, no digital transmission or storage system is completely secure. We cannot guarantee the absolute security of data and encourage you to contact us immediately if you suspect any compromise of your account.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or outdated data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for data processing where consent is the legal basis
• Raise a complaint with the relevant data protection authority

To exercise any of these rights, please contact our support team at the details provided in Section 11 below.

The Transpport App is intended for users who are 18 years of age or older. We do not knowingly collect personal data from minors under the age of 18. If we become aware that a minor has registered an account, we will deactivate it promptly and delete the associated data.

If you believe a minor has provided us with their personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. We will notify you of material changes through the App or via SMS to your registered mobile number. The updated Policy will always be accessible on our website and within the App.

Continued use of the App following notification of an update constitutes your acceptance of the revised Policy.

For privacy-related concerns, data access requests, or to raise a grievance, please contact us using the details below. We aim to acknowledge all privacy-related complaints within 48 hours and resolve them within 15 working days.